The Delivery Lead oversees and is accountable for delivery-team tactical execution and shepherds the full-delivery cycle for marketing campaigns of varying complexity. This role assists the Journey Manager in management of the backlog and owns coordination of work. The Delivery Lead uses a continuous improvement approach to ensure best practices and growth in team dynamics.
Ensures project delivery through the adherence to standards, controls, processes, deliverables and quality measures
Keeps leadership and stakeholders informed of progress against commitments and escalate issues as needed
Encourages open team dialogue to aid in expectation clarity, identify actionable opportunities and address team roadblocks to efficient delivery
Owns and facilitates daily team stand-up meetings, runs team retrospectives, working to evoke dialogue and improve team dynamics
Operates with a Continuous Improvement Mindset
Looks for opportunities to improve team delivery dynamics
Uses team delivery metrics to guide start/stop/continue discussions
Constantly working to understand how to help the team improve estimation efforts to strengthen stakeholder trust
Analyzes delivery value stream with a mindset to eliminate process waste
Owns accountability for project team delivery
Proactively works to ensure team coverage model and capacity are understood
Sets and manages tactical tools to aid team in communication
Collects team delivery metrics and facilitates discussions with leadership to improve expectations and transparency of team capacity and health
Demonstrates initiative by identifying issues and recommending solutions.
Ability to effectively plan and manage the work of others including managing projects across multiple teams or groups.
Ability to influence groups and/or more senior associates.
Strong written and oral communication skills including facilitating a variety of meetings.
Basic business and industry knowledge or related financial products; Digital and traditional marketing techniques;
A talent for performing and applying analytics to work assignments; basic use of MarTech and reporting tools
Agile certifications (CSM, CPO) are a plus
Bachelor's degree or equivalent experience in project delivery with basic business and industry knowledge or related financial products; Digital and traditional marketing techniques
This role requires the following:
• Project management experience (Agile preferred) • Highly organized • Attention to detail is a critical skill • Digital Marketing experience required.
• Experience working in a fast paced, corporate environment • Financial Product Marketing a plus • Experience working in a highly regulated industry a plus
Brenda Callen LeGault
Director of Sales and Client Services
ISC Resources, Inc.
Yorba Linda, CA 92886
Direct 949.458.2157 Cell 714-381-3375
Serving clients since 1984