Business Process Management Analyst
Role summary: Under the direction of the Business Process Management Lead, supports the advancement and adoption of Business Process Management (BPM) disciplines and mindsets at Capital Group. Will have a specific focus on supporting the build out of the Business Process Management function in teams early in the onboarding lifecycle. Supports effort to execute BPM technology roadmap including implementation of BPM tool (Promapp), ensuring rollout to users is effective, and that process owners and experts have a clear understanding of roles and responsibilities as well as standard operating procedures. Will also assist BPM lead and Senior Analyst in supporting team process inventory build outs; creating and executing on BPM maturity roadmap; using BPM tools for identification of process improvement opportunities; measuring and reporting progress to goals. Champions a culture of process ownership among Capital Group leadership and associates, focusing on educating them on process ownership tools, methods, behaviors, mindset and benefits. This role will require strong leadership, technical savvy, and communication skills to ensure effectiveness learning a new tool and in frequent engagement opportunities with various teams across Capital Group.
Primary responsibilities/essential functions:
Supports business process management objectives and maturity road map
o Works with BPM Lead to support strategic and operational decision making and supports development of objectives and milestones related to maturing BPM program.
o Helps support execution of plan to meet goals, objectives and targets.
Supports execution of the business process management framework
o Supports in building process inventory, including standard processes to build and maintain documentation / artifacts
o Identified as a BPM technology (Promapp) expert:
Executes technical training, ensuring standards and expectations are clear for business partners
Creates project plans for teams onboarding to BPM
Provides advice / guidance to process owners and experts
Supports process reviews prior to publication to ensure they follow agreed standards (depending on their reach)
Helps manage Promapp: user and security setup, process group structure and group stakeholders, links to other systems, and linking users and roles/responsibilities
Provides answers to all technical queries
Liaises with Promapp for assistance with technical queries
Supports the conversion of existing artifacts
Supports BPM data strategy, connecting data from Promapp and other data sources to enable robust data analysis using data visualization tools
Promotes a culture of process ownership with leadership and associates
o Educates leadership and associates on the benefits of PO disciplines and provides consultation on which values, behaviors and cultural reinforcements are critical to establishing a sustainable PO culture.
o Partners with leadership and associates to support and reinforce cultural change.
o Collaborates with others to socialize and develop BPM best practices organization wide.
o Creates artifacts to support sharing of best practices
o Helps to connect BPM efforts with process improvement initiatives to enhance coordination and communication between local business areas and enterprise-wide strategic initiatives.
o Establishes strong relationships with key stakeholders including business stakeholders and other department level BPM champions.
o Stays abreast of industry BPM best practices and proactively engages other interested CG practitioners to discuss, adopt and communicate capability enhancements.
Performs additional responsibilities as assigned.
Requires minimum of 5 years experience in a similar role
o Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
o Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
o Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives
o Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Brenda Callen LeGault
Director, Client Services
ISC Resources, Inc.
Yorba Linda, CA 92886
Direct 949.458.2157 Cell 714-381-3375
Serving clients since 1984