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Order Management Administrator

Los Angeles, CA · Accounting/Finance
Order Management Administrator
The Market Data Services (MDS) team globally manages the products, services and technology that aggregate, deliver and display market data. The MDS team manages over 200 products, including Bloomberg, FactSet, Datastream, MSCI, and Morningstar. The Order Management Administrator role primarily focuses on service requests and inventory management.
-Processes routine requests to add, cancel, or re-assign services due to moves, departures, or changes in business requirements
-Processes orders according to procedure and in compliance with contract terms and conditions; communicates status of orders to the requestor
-Obtains approvals and coordinates installations and removals with market data suppliers and the IT desktop support team
-Monitors and reviews departure reports and performs all tasks required to cancel/reassign services assigned to departing users
-Maintains content and accuracy of the inventory tracking database; updates inventory to reflect addition or removal of users and services; produces reports in response to requests
-Collaborates with other team members as necessary to research and resolve database discrepancies
-Performs additional duties as assigned
-Demonstrates sound judgment when applying business and procedural knowledge and resolving matters of moderate complexity; demonstrates strong analytical, problem-solving, and troubleshooting skills

-Demonstrates the ability to identify, assess, respond to, and escalate risks or potential risks encountered through day-to-day activities

-Demonstrates strong written and verbal communication skills; strong grammar and syntax skills; ability to effectively communicate with a diverse group of associates within and outside of the organization; strong inter-personal skills
-Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills; ability to effectively manage an unpredictable workload and meet established deadlines
-Demonstrates the ability to work in a team environment; initiative and self-motivation to work/learn independently and proactively contribute to department goals; and ability to lead others while maintaining effective business relationships with associates throughout the organization
-Demonstrates the ability to work across broad, diverse groups; demonstrates the ability to collaborate and develop/maintain relationships both within Capital Group and with suppliers
-Demonstrates high service orientation, integrity, and ownership of work
-Requires strong computer skills, especially in Microsoft Outlook, Office, and Excel (e.g., templates, shared mailboxes)
-Experience with help desk ticketing systems is highly desirable (e.g., Remedy)
-Experience with database entry is highly desirable (e.g., FITS, Sydney Plus, Access)
-A Bachelor’s degree is preferred but not required
Brenda Callen LeGault
Director, Client Services
ISC Resources, Inc.
Yorba Linda, CA  92886
Direct 949.458.2157  Cell 714-381-3375

Serving clients since 1984
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