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Help Desk

Dallas, TX · Information Technology
We are seeking a Help Desk Technician to join our Information Technology Team. This position will assist the IT Team with help desk calls and desktop/hardware support. This position will consist of approximately 75% Help Desk and 25% hardware break-fix and support.
 
Job Requirements:
  • Associate Degree in Information Technology or equivalent experience preferred.
  • Three to five years of Help Desk or Desktop Support experience.
  • Help Desk call tracking software, Windows 7 and 10, GSuite Software (Mail, Docs, Sheets, Meet).
  • Experience in healthcare a plus.
Necessary Skills:
  • Good communication skills, written and verbal
  • Strong organizational skills; ability to multitask; detail-oriented
  • Work with end-users to identify and deliver required PC service levels. Assist in providing training and support to end-users and staff on computer operation and other issues.
  • Receive and respond to Help Desk calls and/or e-mails regarding software and/or hardware problems.
  • Assist with the deployment of new software and scheduled software updates.
  • Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices, and software.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
 
Job Type: Full-time
Job Type: Full-time
Experience:
  • Help Desk: 3 years (Required)
Education:
  • Associate (Preferred)
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